Customer Care Representative


BuuPass works with transport operators to provide digital solutions that seamlessly facilitate convenient and reliable movement for commuters. We work with bus, shuttle, train and flight operators to create seamless booking solutions. So for BuuPass has processed over 5M tickets and some of the key clients we work with include Kenya Railways, Easycoach. Modern Coast, Prestige Shuttles etc.
The Opportunity: We’re looking for a highly motivated and productivity-centred candidate to join our team. You will be working in an autonomous, agile environment with a small team that values collaboration, learning, and sharing. By joining us, you would be joining a tight-knit team at a time when you can make a real impact on the direction of the company. Being a startup the work is fast-paced and varied – you are flexible to change and motivated to deliver the best product possible. 

Customer Service Representative Responsibilities:
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
  • Master the use of a helpdesk software. 
Customer Service Representative Requirements:
  • Ability to stay calm when customers are stressed or upset.
  • Great communication skills 
  • Ability to multitask 
  • Competent with technical knowledge and attention to detail. 
  • Comfortable using computers.
  • 3+ years of xperience working with customer support.

How to Apply

Send your resume via email to wyclife@buupass.com and peopleops@buupass.com

BuuPass Kenya Ltd.
BuuPass.com
Nairobi, KE