Customer Experience officer

Taeillo a fast growing E-Commerce furniture and Lifestyle Brand is Looking for a Customer Experience officer who can help build a community of happy customers

About Taeillo....

An E-Commerce Furniture and Lifestyle Brand Making it easy for Africans to shop easily from the convenience of their beds Taeillo was founded in 2018 by Jumoke Dada and our goal is to put a Taeillo piece in the every home in every major African city

About the Role
Are you interested in joining us to build the IKEA of Africa? Do you have what it takes to create a community of Happy Customers? Are you a Creative, Fun, Energetic and Empathetic customer Experience officer that possesses:

  1. Problem solving skills
  2. Patience
  3. Attentiveness
  4. Emotional intelligence
  5. Clear communication skills
  6. Creativity and resourcefulness
  7. Persuasion skills
  8. Business Acumen


  1. Respond to customers’ enquiries, complaints and requests via the official engagement channels
  2. Upsell & Cross sell products to customers
  3. Create Job card and confirm with both the customer & production team
  4. Follow up with prospects weekly
  5. Give updates to customers regularly and promptly via engagement channels
  6. Send invoices and quotes to customers
  7. Log customers orders promptly and accurately
  8. Respond to comments across all social media channels
  9. Prepare weekly report and send to line manager promptly
  10. Any other tasks assigned to you by your line manager


For this role, these are the qualifications we look for:
  1. 3+ years of experience as a customer service personnel/creating unique customer buyer Journey
  2. 3+ years of work experience in one of our countries of operation (Kenya,Nigeria)
  3. Experience with handling and Managing Social Media Platforms
  4. Strong project management skills with the ability to coordinate across diverse team members to achieve goals.
  5. Experience as a sales and marketing officer
  6. Language: English is required. Other notable and useful languages are Swahili

Preferred Start Date: As soon as possible

Job Location:Nairobi,Kenya

Benefits:comprehensive benefits

Application Deadline:18 September 2021

Taeillo never asks candidates to pay any money or pay for tests at any stage of the interview process. Official Taeillo emails will always arrive from an address. Please report any suspicious communication here (

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

How to Apply

Send CV to
Nairobi, KE